Privacy Policy

Effective as of: January 1, 2021

This website (“Site”) is controlled by and/or maintained by Dole Packaged Foods, LLC and/or one or more of its subsidiaries or affiliates (individually and collectively, "DPF," "we," "us," or "our"). At DPF, we recognize that many visitors to our Site and users of our services and products, including our digital content and advertising (collectively, “Services”) are concerned about the information they provide to us and how we process that information. DPF respects your privacy and is committed to protecting your Personal Information (defined below). We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Site and in the provision of Services and how such information may be used and/or shared with others. This Privacy Policy applies solely to information collected through our Site/Services. We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time and from time to time. If we make any material changes to this policy, we will notify you as required by law. We will also post an updated copy to the Site. Please review this Privacy Policy each time you use our Site/Services to ensure that you have read and agree with the current policy. The date of our Privacy Policy is set forth at the top of the document.

Contents
Information Collected On Our Site/Services
Cookies Policy
How We Use The Personal Information We Collect
Who We Share Your Personal Information With
Your Privacy Rights, Choice, And Access.
Advertising/Behavioral Targeting; How To Opt-Out
Children Under 13
Other Sites
Keeping Your Personal Information Secure
International Transfer
Contact Information

 

INFORMATION COLLECTED ON OUR SITE/SERVICES

“Personal Information” is information:

What we collect. For at least the past 12 months, DPF (and the vendors we hired to perform business functions on our behalf) collected the following categories of Personal Information from and about you from you, your devices, your network activity on our Site and third parties:

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

The Personal Information we collect will be used as follows:

HOW WE SHARE YOUR PERSONAL INFORMATION

Our Vendors and Partners. We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) or who have joined us in providing promotions and activities, such as companies (including retailers) or individuals that deliver packages, fulfill orders, participate in our promotions, administer our promotions, provide diet, nutrition and fitness information, provide marketing or promotional assistance, analyze data or provide customer service, but such information will be shared only to the extent these third parties need such information to perform their functions.

Our Affiliates. We may also share your Personal Information with our subsidiaries and affiliates ("DPF Affiliates").

Other Third Parties. We may also share your Personal Information with other companies that are not affiliated with DPF and are not business partners of DPF, but would like to provide you with additional products and/or services that we think may be of interest to you. However, your Personal Information will not be provided to these unaffiliated third parties without prior approval from you either through an "opt-in" choice at the point of collection or a response to a notification from DPF seeking approval to share your Personal Information with an unaffiliated third party.

Your Agreement To Have Your Personal Information Shared. While on our Site, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else or to otherwise consent to the sharing of your Personal Information with a third party. If you agree to have your Personal Information shared, your Personal Information will be disclosed to the third party and the Personal Information you disclose will be subject to the privacy policy and business practices of that third party.Business Transfers. In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. Legal Disclosure. We may transfer and disclose your Personal Information to third parties to comply with a legal obligation; when we believe in good faith that the law or a governmental authority requires it; to verify or enforce the terms and conditions posted on our Site or our other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect our rights or property or security of third parties, users of our Site/Services or the public.

COOKIES POLICY

How we use cookies and similar technologies

Like most websites, we use cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) to provide users an efficient experience in using the Site.

A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes you and your preferences each time you visit the Site, ensures the functionality of the Site and enables us to provide the Services. A cookie file can contain information such as a user ID that the Site uses to track the pages you have visited, but the only Personal Information a cookie can contain is information you supply yourself.

A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of the Site use cookies to track user traffic patterns. DPF does this in order to determine the usefulness of the Site information to our users and to see how effective our navigational structure is in helping users reach that information. DPF does not correlate this information with data about individual users, nor does it share this information or sell it to any third-party. By using our Site, you accept our use of these cookies. If your browser settings are set up as ‘Do Not Track’, we will not use cookies and tracking technologies.

Some additional things you should know about our use of cookies:

We use various types of cookies, including session cookies, persistent cookies, local shared objects, pixels, GIFS and other tracking technologies, such as third-party tags, session and persistent technologies, first and third-party cookies. Cookies can be persistent by remaining on your computer until you delete them or be based on your browsing session where they delete once you close your browser. First party cookies are used and controlled by us to provide services on the Site.

Purposes of Cookies

We may use cookies for a variety of purposes, including providing you the Service you have requested, to enhance your online experience, for example, by viewing preferences from a previous use of our Site, for when you later return to the Site. In particular, our use of cookies falls into three categories:

Analytics Services*

This Site uses Google Analytics to collect information about how users use the Site. The information generated by the cookie about your use of the Site will be transmitted to and stored by Google on servers in the United States. In case IP-anonymization is activated on this Site, your IP address will be partially used within the European Union or just in the European Economic Area if it is used by other parties. Only in exceptional cases will the full IP address be transferred to a Google server in the United States, and then shortened so it is only partially used there. The IP-anonymization is active on this Site.

Google will use this information on behalf of the operator of this Site for the purpose of analyzing your use of the Site, compiling reports on Site activity for Site operators and providing them other services relating to Site activity and internet usage.

How to manage the cookies we use

At any time, you can adjust and modify your preferences by visiting the Cookies Setting page, which allow you to oppose to specific categories of cookies (“opt-out”).

You may also control and block the cookies used by the Site by modifying the settings in your browser or on your device that allows you to refuse the setting of all cookies. However, if you use your browser or device settings to block all cookies you may not be able to access all or parts of our Site. You can also opt-out from being tracked by Google Analytics in the future by downloading and installing ‘Google Analytics Opt-out Browser Add-on’ for your current web browser: 

http://tools.google.com/dlpage/gaoptout?hl=en

Most modern browsers allow you to manage cookies saved on your computer:

Google Chrome
To amend the cookies settings:

  1. Click on the chrome menu.
  2. Select settings.
  3. Click + Show advanced settings at the bottom of the page
  4. Under the Privacy section click the Content settings button
  5. In the Cookies section you are able to change the settings, such as allow cookies, remove all cookies, block third party cookies.

Further, more detailed instructions are available here:

https://support.google.com/chrome/answer/95647?hl=en-GB

Internet Explorer 8, 9 and 10

  1. Select the Tools menu (ALT-X)
  2. Select Internet Options
  3. Click the Privacy tab
  4. Move the slider to choose your preferred settings.
  5. For more specialized settings click on the Advanced button, check the Override cookie handling checkbox and modify the settings to suit your requirements.

Further instructions are available here: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10

Mozilla Firefox

  1. Select Options
  2. Click the Privacy tab
  3. To clear cookies, select the remove individual cookies link.
  4. To amend the cookie settings, change the Firefox will dropdown in the History section to Use custom settings for history.

Further instructions are available here: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari

  1. Choose Safari settings menu
  2. Select Preferences
  3. Click the Privacy tab.
  4. In the Block cookies section, specify whether the browser should accept or reject cookies from websites.
  5. If you want to see which websites store cookies on your computer, click Details.

If you set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting Never in the (“Block cookies”) section. When you’re done with the page, block cookies again, and then remove the page’s cookies. Further instructions are available here: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Other browsers
With new devices being created all the time, including tablets and phones it is not possible to list every browser for every device. The best advice is to consult the manufactures website for further instructions regarding cookies.

YOUR PRIVACY RIGHTS, CHOICE, AND ACCESS.

You may always direct us not to share your Personal Information with third parties (other than our vendors), not to use your Personal Information to provide you with information or offers, or not to send you newsletters, emails or other communications by: (i) sending us an email at Dole.Consumer.Center@doleintl.com ; (ii) contacting us by mail at P.O. Box 5700, Thousand Oaks, CA 91359-5700, Attention: Consumer Center; or iii) following the removal instructions in the communication that you receive.

If you are a California resident, you have certain additional rights with respect to Personal Information. Please see “Supplemental provisions for California residents” in the Appendix to this Privacy Policy.

If you wish to modify, verify, correct, or delete any of your Personal Information collected through the Site, you may contact us at the above address or email. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Site/Services. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always be possible to completely remove or delete all of your Personal Information from our databases without some residual data because of backups and other reasons.

CHILDREN UNDER 13

We do not knowingly collect, use or disclose Personal Information from anyone under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.

OTHER SITES

Our Site may contain links to other websites that are not controlled or maintained by DPF. We are not responsible for the privacy practices of these other websites. We encourage you to note when you leave our Site and to read the privacy statements of such other websites before submitting any Personal Information. In addition, our Site may link to websites owned or operated by subsidiaries or companies affiliated with DPF ("Affiliated Site"). Please note that the Affiliated Site are subject to the privacy policies posted on those sites.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have reasonable and appropriate electronic and physical security measures in place to protect against the loss, misuse and alteration of the Personal Information under our control. However, the Internet is not 100% secure. We cannot promise that your use of the Site/Services will be completely safe. Any transmission of your Personal Information to our Site is at your own risk.

INTERNATIONAL TRANSFER

The Site is designed for and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S. While users from countries other than the U.S. may access the Site, we make no representation that the Site is operated in accordance with the laws or regulations of, or governed by, other nations.

If you are located in the European Union, please refer to the Dole Packaged Foods Europe General Privacy Policy which addresses and details the collection and processing of personal data in the European Union.

If you are located elsewhere outside of the European Union and the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Site, or providing us with any information, you (a) acknowledge that the Site is subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.

CONTACT INFORMATION

If you have questions or comments about our privacy practices, or if you wish to review, amend or delete any Personal Information you have provided or if you wish to modify the permission you have given us regarding use of your Personal Information, you can contact us at:

Dole Packaged Foods, LLC
P.O. Box 5700 Thousand Oaks, CA 91359-5700
Attention: Consumer Center
Phone: 1-800-232-8888
Send Email: Dole.Consumer.Center@doleintl.com

 

APPENDIX – JURISDICTION SPECIFIC PROVISIONS

I. Supplemental provisions for California residents.

A. Shine The Light. You have the right to request and receive certain information about disclosure of your Personal Information to third parties for their direct marketing purposes. Because it is our policy not to share your Personal Information with third parties for third-party direct marketing purposes without your consent, we are exempt from the requirement to respond to such requests. If you have any questions related to our policy, please contact us using the information provided in the “Contact Information” section below.

B. CCPA Requests. California residents have certain rights with respect to Personal Information under the CCPA. For purposes of this subsection, the terms “consumer,” “categories of personal information,” “business purpose,” “third party,” and “sell” have the meanings ascribed to them respectively in the CCPA. Terms defined under the CCPA may differ in meaning from the common usage of the same terms used elsewhere in this Privacy Policy.

  1. You have the right to request, up to two times every 12 months, that we disclose to you the following: (i) the categories of Personal Information that we have collected about you; (ii) the categories of sources from which we have collected Personal Information about you; (iii) the business or commercial purpose for collecting or selling your Personal Information; (iv) the categories of Personal Information that we have sold about you in the last 12 months and the categories of Third Parties to whom the Personal Information was sold, by category or categories of Personal Information for each Third Party to whom the Personal Information was sold; (v) the categories of Personal Information that we have disclosed about you for our business purposes in the last 12 months and the categories of Third Parties to whom the Personal Information was disclosed, by category or categories of Personal Information for each Third Party to whom the Personal Information was disclosed; and (vi) the specific pieces of Personal Information that we have collected about you.
  2. You have the right to request a portable copy of your Personal Information. In response to verified requests pursuant to #1 or #2 above, we will disclose and deliver the required information to you free of charge within 45 days of receiving a verifiable consumer request. We may extend this time period to provide once by an additional 45 days when reasonably necessary. We will provide notice of the extension within the first 45-day period.
  3. You have the right to request that we delete Personal Information collected from you, subject to certain exceptions allowed under applicable law.
  4. You have the right to opt-out of the Sale of your Personal Information to Third Parties by https://dolesunshine.com/ccpa. If you would like to opt-out of cookie-based tracking for advertising purposes, you will need to separately adjust your browser settings and set your preferences as described in “How to manage the cookies we use” section above.
  5. We will not discriminate against you because you elect to exercise these rights, including by:

None of the foregoing, however, prohibits us from charging you a different price or rate, or from providing a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to us by your data.

C. Submission of Requests. You may exercise these rights by managing this information through completing the webform at https://dolesunshine.com/us/en/ccpa.html or by calling us at 1-800-232-8888.

D. Authorized Agents. If you are an authorized agent seeking to submit a CCPA request on behalf of a consumer, you may make your request through https://dolesunshine.com/us/en/ccpa.html or by mail to the address under the “Contact Us” section above and put Attention: CCPA Requests, Authorized Agents on the envelope. If you are an individual acting as an authorized agent, you must provide a notarized power of attorney authorizing you to act on behalf of the consumer whose rights you seek to exercise. If you work for an entity acting as an authorized agent, you must attach to your email proof that you are registered with the Attorney General, as required by law, and proof you have written authority to act for the consumer whose rights you seek to exercise. You must also provide the full name, e-mail address, mailing address and phone number of the consumer you are representing so we can verify their identity, or provide documentation that you have power of attorney for the consumer pursuant to California Probate Code sections 4000-4465. We will not be able to honor requests without sufficient documentation that you are authorized to represent the consumer.

E. Verification. We will take reasonable steps to verify your identity (or the identity and authority of your authorized representative) prior to responding to your requests under CCPA. Upon receiving a request pursuant to #1 or #2 above, we will confirm receipt within 10 days and provide you with information about how we will verify and process the request. In order to verify your request, we will require you (or your authorized representative) to provide your first and last name, address and email address.